Waitlist
A canceled tee time should not sit there empty.
Golfers opt in for the courses, days and times they actually want. When a cancellation or a short show frees a matching slot, TeeWire emails them, and texts them where you have that channel turned on, with a link straight to that tee time. Nobody at the counter has to remember who was asking about Saturday.
The problem
Where this usually falls apart.
Not because anyone is doing it wrong, but because the pieces were never designed to share a database.
- A golfer cancels on Friday night, the slot goes back on the sheet, and the four people who called that week asking about Saturday morning never hear about it
- The waiting list is a sticky note, a text thread and one staff member's memory, and all three walk out the door at shift change
- Somebody has to call down a list by hand on a Saturday morning, which is the one morning nobody has a spare ten minutes
- A separate alert tool has to be told what opened up, so it is always working from a copy of your tee sheet rather than the tee sheet
- When a golfer says the alert never came, there is no record to check, so the argument gets settled by whoever sounds more certain
Capabilities
What waitlist includes.
Opt in only, never a blast
Only golfers who deliberately join get slot available alerts, only for the courses they picked, only on the channels they chose. Golfers who never asked are never messaged.
Days, times and group size
A golfer sets the days and the time range they want, and how many are playing, from one to four. Blank means any day or any time. A twosome is not told about a slot that only holds one.
Which of your courses
On a multi-course operation the golfer ticks the courses they want alerts for, and only courses you have switched on are offered. Somebody who only plays the big course is not pinged about the nine.
Requests that stand
A saved request keeps working week after week instead of firing once and going quiet. Saving it again does not create a second copy, so one golfer stays one entry.
Cancellations, short shows and releases
An opening counts whether a golfer cancels, a group shows with fewer players than they booked, or the counter puts a time back on the sheet. Same sheet, same event, no export.
Email standard, text available
Every golfer picks email, text or both when they join. Text alerts are available, and text needs its own recorded consent, because joining a waitlist is not by itself permission to text somebody.
The alert opens that tee time
The text carries a link to the exact slot in your booking engine, with the date, the time and the player count already set, rather than dropping the golfer at the top of the sheet to hunt for it.
One email, every opening
When a run turns up several matching times for the same golfer, they get one email listing them instead of a burst of separate messages arriving a second apart.
Send limits you set
You set how many alerts one golfer can get in 24 hours, and each golfer picks immediate, hourly or daily spacing. The count is kept against the phone number, not the account, so a golfer with two records in your database still gets one text.
Nothing that cannot be acted on
A tee time that has already passed is never offered, and neither is anything beyond the window you take bookings in. Texts that would land overnight are held for the morning. Email is not held.
Every alert on the record
Each match and each send is logged with the golfer, the tee time and the channel it went out on. When a golfer says the alert never came, the shop looks it up instead of guessing.
Staff can edit a request
From the waitlist screen your staff can see which courses a golfer chose and change their courses, contact details, days, times and channels, without the golfer having to sign in and redo it.
How it works
A day of waitlist in TeeWire.
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A golfer joins
From your booking site they open Join Waitlist, tick the courses, set the days and times they want and how many are playing, and choose email, text or both.
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A slot opens
A cancellation, a short show or a time released at the counter frees capacity. It is the same tee sheet the shop is already working in, so nothing has to be reported anywhere.
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TeeWire matches it
The matcher runs on a schedule and compares the opening against every standing request on course, date, day, time range and player count, skipping anything already in the past.
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The right golfers hear
Matching golfers get an email, and a text where you have that channel on, inside the limits you set. The link lands them on that exact tee time.
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The slot gets rebooked
The golfer books on your own page, at your rate, with no commission taken out of it and no marketplace standing between you and the golfer. The round, the customer record and the money land with the rest of the day.
Connected by design
Waitlist does not run on its own.
Every module writes to the same database, so none of these hand copies to each other.
Common questions
Straight answers.
Do golfers get a text, or only an email?
Will this end up spamming my golfers?
What happens when a golfer swears the alert never arrived?
Who turns this on, and who do we call when something looks wrong?
Is the waitlist part of my plan, or does it cost extra?
See what a filled cancellation is worth on your sheet.
Thirty minutes on your own tee sheet, with your cancellation pattern and your rates, and straight answers about what the software does.